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15px;background-color:#6c757d;color:#fff;border:none;border-radius:4px;cursor:pointer;font-weight:500}.conversation-header button:hover{background-color:#5a6268}.conversation-info h2{margin-bottom:10px;color:#333}.conversation-meta{display:flex;gap:20px;font-size:14px;color:#666}.messages-container{flex:1;display:flex;flex-direction:column;background:#fff;border-radius:8px;box-shadow:0 2px 4px #0000001a;overflow:hidden}.messages-list{flex:1;padding:20px;overflow-y:auto;display:flex;flex-direction:column;gap:15px}.message{padding:12px 16px;border-radius:8px;max-width:70%}.message.user{background-color:#007bff;color:#fff;align-self:flex-end}.message.automated{background-color:#f8f9fa;border:1px solid #ddd;align-self:flex-start}.message-content{margin-bottom:5px}.message-meta{font-size:12px;opacity:.8;display:flex;justify-content:space-between}.no-messages{text-align:center;color:#666;font-style:italic;margin-top:50px}.message-form{padding:20px;border-top:1px solid #ddd}.message-input-container{display:flex;gap:10px}.message-input{flex:1;padding:12px;border:1px solid #ddd;border-radius:6px;font-size:14px}.message-input:focus{outline:none;border-color:#007bff}.send-button{padding:12px 24px;background-color:#007bff;color:#fff;border:none;border-radius:6px;cursor:pointer;font-weight:500}.send-button:hover:not(:disabled){background-color:#0056b3}.send-button:disabled{background-color:#6c757d;cursor:not-allowed}.connection-warning{margin-top:10px;padding:10px;background-color:#fff3cd;color:#856404;border-radius:4px;font-size:14px}@media (max-width: 768px){.dashboard-content{grid-template-columns:1fr}.conversation-header{flex-direction:column;align-items:flex-start;gap:10px}.conversation-meta{flex-direction:column;gap:5px}.message{max-width:90%}}
